Raiya is Ylopo’s AI assistant. Ace is the AI layer inside the CRM you already run.

Raiya is Ylopo’s built-in AI assistant — an AI text and voice ISA that automatically engages and qualifies leads and books appointments. Ylopo has since folded it into its “Ylopo AI Text + Voice” product, and its standalone site (raiya.ai) now redirects into Ylopo. Raiya runs inside the Ylopo platform and is designed for Ylopo customers. Follow Up Ace is a different thing: a self-serve AI layer that runs inside Follow Up Boss, where agents draft and approve every message themselves.

Not really anymore. Ylopo has consolidated Raiya into its “Ylopo AI Text + Voice” offering; Ylopo’s own navigation no longer lists Raiya as a distinct product, and the raiya.ai domain redirects to Ylopo’s AI page. Older press coverage still uses the Raiya/rAIya name. Functionally, “Raiya” is Ylopo’s AI conversation engine, and using it means being a Ylopo customer.

Raiya operates inside the Ylopo platform, not inside Follow Up Boss. Ylopo can deliver leads into Follow Up Boss and send priority alerts as CRM notes and tags, but Raiya’s AI conversations run in Ylopo. Follow Up Ace is the opposite: a FUB Marketplace-certified embed that runs directly inside Follow Up Boss and works the leads already in your CRM — regardless of whether they came from Ylopo, Zillow, Realtor.com, or your sphere.

Raiya is Ylopo’s autonomous AI ISA: it runs text and voice conversations with leads, qualifies them, and books appointments on its own — inside the Ylopo platform, as part of a Ylopo subscription that also bundles ad management and an IDX website. Follow Up Ace is an agent-controlled AI layer inside Follow Up Boss: it drafts messages the agent reviews and sends (with a Fair Housing scan on every one), scores contacts with calibrated models written into FUB fields, and connects FUB to Claude and ChatGPT via MCP. Raiya automates the conversation within Ylopo’s ecosystem; Ace makes your agents and your CRM smarter, works with any lead source, and starts free.

Raiya relies on Ylopo’s Priority Leads system, which its own help docs describe as rule-based tiers (Urgent/High/Medium) triggered by named activity events — viewing a home more than three times, favoriting a listing, a “handraiser” action — delivered as a priority tag and a CRM note. Ylopo also markets “propensity models,” but names them without publishing a model type, held-out accuracy, or calibration, and no numeric score syncs to a Follow Up Boss field. Ace scores every contact with a suite of calibrated machine-learning models (conversion, response, churn, appointment likelihood) trained on a behavioral data warehouse, validated on held-out data with published accuracy (several above 0.90 AUC — see the model evaluation report), calibrated so the number maps to a real probability, and written into Follow Up Boss fields nightly as a numeric Win Score. A priority tag tells you a lead did something; a calibrated score tells you the probability they convert.

It depends what you use Raiya for. Ace replaces the in-CRM AI layer — drafting follow-ups, scoring leads, checking compliance, and prioritizing who to contact next — and it does so inside Follow Up Boss for any lead source, starting free. What Ace does not do is run free-form autonomous AI text and voice conversations or book appointments on its own, which is Raiya’s specific strength — Ace Autopilot works leads with named, human-written playbooks, drafts-first, and hands any real conversation to the agent immediately — and Ace does not generate leads or manage ads the way the broader Ylopo bundle does. Teams that want autonomous conversations plus lead gen may keep Ylopo; teams that want agent-controlled AI inside FUB add Ace. Start at followupace.com/admin/signup.

Autonomous AI texting isn't inherently reckless, but it does move a send decision to a machine, so it's fair to weigh the category-level risk before handing off the conversation. A few facts that apply to any autonomous AI outreach, not to any single vendor: the FCC ruled in February 2024 that AI-generated voices are 'artificial' under the TCPA, so consent rules apply to AI calls; TCPA statutory damages run $500 to $1,500 per call or text; some states, such as California, require a bot that communicates to sell to disclose it isn't human; and Fair Housing liability attaches to what a lead is told whether a person or an AI said it. Every autonomously sent message reaches the lead under your brand and your license. So before you enable one, ask the vendor two plain questions: who reviews a message before it sends, and who carries the exposure if one goes wrong — check the indemnification clause. Ace takes the low-risk path by design: your agent approves every send and a code-enforced Fair Housing scan runs first, so a human is always the last checkpoint before a lead hears from you.

Raiya is Ylopo’s AI, and Ylopo’s consumer-facing Home Search privacy policy (portal.ylopo.com/privacy-policy, revised February 2026) states: “Information collected may be used to help train AI models and approve our offerings.” That is a disclosure of training use, not a protection against it — and no redaction or tokenization of lead PII is described. Policies change, so verify the current text at the source. Ace takes the opposite stance: emails and phone numbers are tokenized before any AI model sees them, and customer data is never used to train models.