Revenue Guard: GCI at risk, in your own dollars — inside Command Center
Every CRM can show you a pipeline. Revenue Guard answers the harder question: how much commission is currently slipping away, and through which crack?
Revenue Guard is no longer a separate screen — it's a lens. It lives inside Command Center, the one queue of everything your team needs to act on now. Flip the sort toggle from Severity (triage order) to $ at risk and the same queue re-ranks biggest-dollars-first — that ranked worklist is Revenue Guard. The one account-wide "GCI at risk (est.)" number is rendered identically on the Overview, Command Center, Team Cockpit, and Book of Business, so the figure never disagrees with itself between screens.
The dollar figures are what make it different. Most tools size "revenue at risk" with a flat industry constant. Revenue Guard reads your account's own closed-deal history and uses your team's real median commission per closed deal as the basis. A team closing $4,000 median commissions and a team closing $18,000 medians see honestly different risk numbers. (Accounts without enough closed-deal history yet fall back to an industry-standard constant until their own economics accumulate — and every figure is labeled "(est.)" either way, because it's a model of risk, not a booking.)
The four risk pillars Command Center watches
In the "$ at risk" lens, the queue filters into the failure patterns that leak the most commission. Each row carries the dollar figure at stake (always "(est.)"), an inline WHY, an Open in FUB action, and a one-click Coach action that messages the agent, opens a follow-up task, and logs a note in FUB:
| Pillar | What it surfaces |
|---|---|
| Leads waiting | New leads sitting past their response window — the speed-to-lead misses, while they're still warm |
| Deals slipping | Open deals stalling or past their expected close, sized in estimated GCI |
| Going cold | Engaged, high-value contacts the churn model flags as about to go quiet |
| Sphere ghosting | Relationships and paid seats going dark — the quiet leaks that don't show up in a pipeline report |
You can also codify recurring patterns as rules in Automations, which can fire an admin-configured action when a pattern repeats. Any automated outbound message passes a code-level Fair Housing compliance scan before delivery — blocked messages become an admin alert, never a sent message. By default, Command Center surfaces the risk and a human acts on it.
You vs Market: your rank, without anyone's data
Follow Up Boss shows you your own account. Because Follow Up Ace sits across many connected teams, it can show you where you actually rank — closed-deal share, speed to lead, days to close, GCI per agent — against anonymized peers.
How the cohorts work
- Cohorted fairly: you're compared to teams of similar team size, region, and deal volume — a 3-agent Ohio team is never graded against a 60-agent coastal brokerage.
- The 10-team floor: a cohort statistic is only published when 10 or more teams back it. This k-anonymity floor is enforced in code at the point the aggregates are produced and re-checked where they're read.
- Graceful widening: if your narrow cohort is too small, the comparison falls back to a broader cohort instead of exposing a thin one.
- No identifiers: only bucketed percentiles leave the aggregation — never account names, contact data, or anything traceable.
The top-decile playbook
Beyond the percentiles, You vs Market surfaces what the top-decile teams in your cohort do differently — down to the lead-source mix they lean on — so the benchmark ends in an action, not just a grade.
The per-agent layer: Team Cockpit
Revenue Guard tells you what's slipping; the Team Cockpit tells you who. For each agent, computed from your own FUB data:
- Production — won GCI, closed deals, and pipeline per agent (YTD / QTD / MTD).
- The model's read on each agent's book — average Win Score, churn exposure (with a count of high-risk contacts), and modeled GCI (est.) per agent, so "whose pipeline is actually strongest?" has a data answer.
- Coverage gaps — each agent's high-win contacts going untouched and engaged contacts going cold, sized in estimated GCI. The quietest way to lose a quarter, made visible.
- First-response time — the median and 90th-percentile response-time distribution per agent, plus the share of new leads answered under 5 minutes compared against your own team's baseline (see Speed-to-Lead Intelligence).
- At-risk deals — which agent's deals are past their expected close.
- Slip and dormancy alerts — the agent-level guards above, so degradation surfaces before the quarter's numbers do.
Two adjacent views round out the picture: Pipeline Analytics adds a week-over-week activity trend per agent, and Usage & Adoption shows per-member usage with a Last Active column — so you know who's getting value from their seat, not just who has one.
The same data is available conversationally: team leads on the MCP connector can ask Claude or ChatGPT for the team cockpit, production by agent, or response time per agent and get the identical numbers the dashboard shows.
What we don't show (on purpose)
No thin cohorts. If fewer than 10 teams back a statistic, you see a broader cohort or nothing — never a number that could triangulate a specific team.
No cross-tenant funnel conversion benchmarks yet. Per-stage funnel benchmarks shown in the product are static industry reference ranges; a live cross-tenant cohort funnel is built but deliberately dark until its data quality clears our bar.
Estimates stay labeled. GCI-at-risk and Expected GCI figures carry "(est.)" — they're sized on your real economics but they are models of risk, not bookings.
Frequently asked questions
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Where do the dollar figures come from?
Your own closed-deal history: the median commission per won deal in your account's warehouse data. Accounts without enough closed deals use an industry-standard fallback until their own economics accumulate. All figures are labeled (est.).
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Can other teams see my numbers in You vs Market?
No. Only anonymized cohort percentiles are published, only when 10+ teams back the cohort, and no account identifiers ever leave your account.
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Does Command Center message my leads automatically?
No — by default it surfaces the risk and a human acts (Open in FUB, or Coach the agent). Automation only sends if an admin configures a rule in Automations, and every automated send passes a code-level Fair Housing scan first; blocked messages become admin alerts.
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What plan do I need?
Revenue Guard, You vs Market, and the Team Cockpit are part of Ace Trove, the account-wide add-on — one flat monthly rate auto-quoted from your FUB database size, from $49/mo.
See what's slipping — in your own dollars
Connect Follow Up Boss, activate Ace Trove, and Revenue Guard sizes your at-risk commission from your team's real economics. Self-serve, no sales call.
See Ace Trove →