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Upgrade Buttons: Who Can Buy Seats and Ace Trove

Updated October 14, 2026

Buying seats and Ace Trove is limited to one person on each account: the account owner — whoever manages Billing. Everyone else sees a sentence in place of the button. That’s deliberate: it keeps a team’s billing in one place.

What the account owner can do

Billing, Seats and dashboard roles are owner-only. The owner is the one who buys seats, adds or cancels Ace Trove, buys Autopilot budget packs, and changes a billed seat between Ace and Ace Pro. On a locked Ace Trove view the owner sees Add Ace Trove and a price quoted for their own database, for example “For your 31,000 contacts: Ace Trove Team — $199/mo · Cancel anytime.” (If Ace can’t read the contact count right then, it describes how the price is set instead.)

What everyone else sees

WhoWhat they see instead of a buy button
Admins, Sales Managers and other dashboard rolesOn a locked Ace Trove view: “Your account owner turns on Ace Trove from Billing. Ask them to add it — this view then unlocks for the whole team.” Elsewhere an upgrade is needed: “Your account owner handles upgrades from Billing — ask them to upgrade this account.” Seats and Billing don’t appear in their menu.
Agents on a team-pay seat“Ask your admin.” Their seat is paid for and managed by the team.
Agents on FreeThey can upgrade themselves on their own card (self-pay), unless the owner assigns them a team seat.

When an agent asks for Ace Trove

An agent who opens an Ace Trove feature can ask for it. Ace emails the account’s admins with the subject Your team wants Ace Trove turned on — at most once a day per account — and links to the page where the purchase is completed. The email goes to your admins, but only the account owner can finish the purchase.

If your account has no admin email on file, nobody is notified. Ace tells the agent so: “We could not find an admin email on your account, so no one has been notified yet. Ask your team lead to turn on Ace Trove from the admin dashboard (Billing → Ace Trove).” If you’re the agent, ask your team lead directly. If you’re the owner and never get these requests, contact support.

Last updated: October 2026

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