Dashboard Alerts: What Each One Means and How to Clear It

When something needs your attention, Ace shows an alert in the bell at the top of the admin dashboard and, for important ones, in a banner across the page. Warning and critical alerts are also emailed to your account’s admins, and the email uses the same title. Info alerts stay in the bell. Find the title below for what it means and how to clear it.

Follow Up Boss connection

Alert	What it means	How to clear it
Reconnect Follow Up Boss	Follow Up Boss rejected Ace’s connection, or the connection can’t manage custom fields. Ace Trove’s scoring runs skip your account until it’s fixed.	The account owner opens Account Setup and starts Re-authorize Follow Up Boss, then the Follow Up Boss account owner signs in at the prompt on the same computer. They need no Ace login or seat.
Ace Trove paused: reconnect Follow Up Boss	Ace Trove has been paused for two weeks or more because Follow Up Boss needs to be reconnected.	Reconnect as above. Scoring and alerts resume.
Ace Trove turned off: Follow Up Boss disconnected	Ace Trove was turned off after 30+ days without a reconnect.	Reconnect Follow Up Boss, then turn Ace Trove back on from the admin dashboard (the account owner, from Billing).

Ace fields and scores in Follow Up Boss

Alert	What it means	How to clear it
Follow Up Boss fields need repair	Ace couldn’t create or verify its custom fields in Follow Up Boss.	Press Verify & repair fields on the alert, or go to Setup Health and press Verify & repair entitled fields. Only the account owner can run it. If it keeps failing, see the next row.
Scores not written to Follow Up Boss	Ace has your scores, but didn’t write them to your contacts because it couldn’t verify the custom fields.	Usually permission: ask the account owner to start Re-authorize Follow Up Boss from Account Setup and have the Follow Up Boss account owner sign in, or have that owner grant the connected user permission to manage custom fields. An Admin or Broker title alone isn’t enough. Ace retries the check automatically. More: custom field limits.

Ace Trove and billing

Alert	What it means	How to clear it
Ace Trove turned off: subscription canceled	The Ace Trove subscription was canceled, so Ace Trove was turned off.	The account owner re-subscribes from Billing.
Ace Trove paused: payment past due	An older alert about a payment problem.	The account owner checks Billing.
Ace Trove cancellation needs review	A cancellation couldn’t finish on its own.	Nothing to fix on your side — contact support.
Ace Trove setup restarted (info)	Setup looked stuck and was restarted.	Nothing to do unless it repeats. The next scheduled run retries by itself.
Ace Trove has not finished a recent run (info)	No scoring run finished recently.	If that’s unexpected, check the Follow Up Boss connection.

Team and delivery

Alert	What it means	How to clear it
Coaching not fully delivered / Coaching notification not delivered	Coaching for an agent didn’t finish.	Press Coach on the Command Center alert again; steps that already finished don’t repeat. If the alert says it may have partly sent, check the agent’s Follow Up Boss record first.
Invitation not sent	An invitation was rejected before it was accepted.	It is safe to send it again.
Invitation may not have sent	The email provider’s result couldn’t be confirmed.	Check with the person whether it arrived before you resend.
Transaction alerts not delivered	One or more transaction alerts couldn’t be written to the dashboard inbox.	Check the affected transactions under Back Office → Transactions and contact support if you are missing a notice.
Agent alert delivery needs review	Ace couldn’t confirm that an agent alert reached the agent.	Ask the agent whether they saw it; contact support to have it replayed.
Email send not confirmed	An email Ace sent has an unknown outcome, or the provider confirmed delivery but Ace couldn’t finalize it.	Check the sending mailbox or the contact’s thread first, then confirm sent or not sent on the alert. Never send it a second time.
Automation step needs review	An automation action ran out of delivery retries.	Open Automations to see which rule it came from; the step did not complete.

Suggestion rules

Alert	What it means	How to clear it
Suggestion rule paused (info)	Ace paused a suggestion rule for 30 days because it produced many suggestions with almost no engagement.	Optional: turn it back on under Manage → Usage & Adoption → AI Suggestions.
Suggestion rule adjusted (info)	Ace tightened or loosened a rule, or turned one back on, based on how it converted.	Adjust it any time from the same AI Suggestions tab.

Last updated: October 2026