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Command Center: Your Team's Act-Now Queue

Updated July 3, 2026

Command Center is the first stop in the Ace Trove dashboard and the one screen a team lead should open every morning. It answers a single question: what does my team need to act on right now? Everything urgent — leads waiting too long, deals slipping, contacts going cold, sphere clients ghosting — lands in one ranked queue, with the reason spelled out on every row and an "Open in FUB" action to act immediately.

Command Center showing KPI tiles for leads waiting, open alerts, agents flagged and team score, plus a Needs Action queue with reasons and dollar figures
One queue for everything the team must act on now, with an inline WHY on every row and a Daily Brief on the right.

What the top tiles tell you

  • Leads waiting — high-intent leads with no first touch yet.
  • Open alerts — everything currently in the queue, with the critical count called out.
  • Agents flagged — agents who are at risk, sitting on a ghost seat, or scoring low; click through to Team Cockpit for the detail.
  • Team score — a rolled-up read of how the team is tracking.

Two lenses: Severity and $ at risk

The queue has two sort toggles. Severity puts the most urgent items first for straight triage. $ at risk re-ranks the exact same queue by modeled dollars on the line — this is the "Revenue Guard" lens, sized from your team's own median commission per closed deal (always labeled "(est.)"). The pillar filter chips — Leads waiting, Deals slipping, Going cold, Sphere ghosting — narrow the list to one type of problem.

Five things to do here

  1. Clear the criticals first. Start on Severity, work top-down, and hit "Open in FUB" to act on each.
  2. Protect the biggest dollars. Switch to "$ at risk" and rescue the highest-value slipping deals before anything else.
  3. Coach in one click. On any coachable row, use Coach — it messages the agent, creates a follow-up task, logs the note in FUB, and drops it in the agent's Ace Inbox. A "Coached" state stops you re-coaching the same alert.
  4. Read the Daily Brief. The right-hand brief summarizes the day's biggest risks in plain language.
  5. Ask Ace about it. Hit Ask Ace (⌘K) for a grounded answer like "what are my biggest revenue risks right now?"

Frequently asked questions

Where did Revenue Guard go? It didn't go away — it's the "$ at risk" sort on this queue. Old /revenue-guard bookmarks redirect here. See Where Did My Menu Items Go?

Why do the dollar figures match other screens? By design. The same person or deal shows the same stage, owner, days-idle, and dollar figure on Command Center, Pipeline, Team Cockpit, and the agent's companion — one shared definition feeds them all.

What does "(est.)" mean? A modeled estimate, not booked revenue — sized on your account's own median commission. It's a prioritization signal.

Last updated: July 2026

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