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The Ace Custom Fields in Follow Up Boss: What Each One Means

Updated July 3, 2026

Ace writes its scores into Follow Up Boss as custom fields, so you can see them on the contact and use them in smart lists and automations. This reference explains what each Ace field means, how to read it, and which plan it needs.

The fields on every plan

These two fields populate for every account, no Trove required:

  • Ace Win Score — a calibrated number from 0 to 100 estimating how likely this contact is to convert. It is calibrated, which means a 30 corresponds to roughly a 30% chance, not just a rank. Higher is warmer.
  • Ace Churn Risk — Low, Medium, or High. It flags contacts who are going quiet and at risk of going cold, so you can re-engage before you lose them.

The fields that need Ace Trove

These four activate when your account has Ace Trove:

  • Ace Expected GCI (est.) — an estimated commission value for the contact: their Win Score applied to your account's own median commission. It is an estimate, always shown with "(est.)".
  • Ace Opportunity — a plain label for what this contact is right now: At Risk, Active Buyer, Active Seller, Likely Seller, or Nurture.
  • Ace Seller Tier — the propensity-to-sell tier for the contact. Only the tier syncs to Follow Up Boss; the full 0–100 seller score and its evidence live in Seller Radar inside Ace.
  • Ace Last Analyzed — the date Ace last scored the contact, so you know how fresh the numbers are.
Ace custom fields displayed on a Follow Up Boss contact record
The Ace fields as they appear on a contact in Follow Up Boss.

How do the fields update?

Ace refreshes these fields on a nightly cycle. Updates are additive — Ace only re-sends fields whose value changed, and it never overwrites your own custom fields. There is no export or import step; the numbers are simply there the next morning.

Note: Because these are real Follow Up Boss custom fields, you can build smart lists and automations on them — for example a smart list of every contact with Ace Churn Risk = High.

Where did my old Ace fields go?

If you remember fields like Ace Score or Ace Tier, those were part of an older, larger field set that Ace retired in the 2026 consolidation. The six fields above are the current set. See the 2026 dashboard update for the full story.

Last updated: July 2026

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