Help Guide · Ace Custom Fields

Ace Custom Fields in Follow Up Boss: The Complete Field Guide

Six model-grounded fields, written straight into your FUB contacts — two free on every account, four more with Ace Trove. What each one means, how it updates, and how to build Smart Lists on it.

Every claim on this page is verified against Follow Up Ace production code. Updated July 2026 for the field consolidation.

The six fields at a glance

Follow Up Ace maintains six custom fields on your Follow Up Boss contacts. Each value comes from a calibrated predictive model or your account's own verified data — never a hand-tuned counter. All six are native FUB custom fields, so Smart Lists, action plans, and reporting can filter and sort on them like any other field.

FieldPlanTypeWhat it tells you
Ace Win Score
customAceWinScore		 Free Number 0–100 The calibrated probability this contact converts to a closed deal. The headline sort key.
Ace Churn Risk
customAceChurnRisk		 Free Low / Medium / High Model risk that an engaged contact goes cold — who to save first.
Ace Expected GCI
customAceExpectedGCI		 Ace Trove Number ($, est.) Forward revenue estimate: win probability × your account's real median commission per closed deal.
Ace Opportunity
customAceOpportunity		 Ace Trove Dropdown The fused next-best-opportunity class: At Risk / Active Buyer / Active Seller / Likely Seller / Nurture.
Ace Seller Tier
customAceSellerTier		 Ace Trove Dropdown Seller-intent tier (Very High / High / Moderate / Low / None) from property + behavioral signals, equity estimated.
Ace Last Analyzed
customAceLastAnalyzed		 Ace Trove Date When the AI last analyzed this contact — your freshness check.

Fields only show a value when the model has one (hide-if-empty), so you never see a stale or blank quote on a contact card.

What happened to Ace Score, Ace Tier, and the other old fields?

June 2026 consolidation. The earlier field set — Ace Score, Ace Tier, Ace Status, Ace Response Time, Ace Velocity Score, Ace Days Since Inbound, Ace Preferred Channel, Ace Lead Type, Ace Property Profile, Ace Search Area, Ace Lead Summary, Ace Next Action, and Ace Seller Score — was retired and is being removed from Follow Up Boss accounts so there's no stale data left behind.

Nothing was lost. Those signals are still computed on every webhook event; they now feed the predictive models, the ranked daily queue, and the dashboards instead of occupying custom-field slots. The replacement fields are stronger: Ace Win Score is a calibrated win probability rather than an activity counter, and Ace Opportunity folds Lead Type + Buyer Readiness + at-risk state into one actionable class.

Migrating your Smart Lists

  • Ace Tier = Hot → sort by Ace Win Score descending.
  • Cooling / re-engagement lists → filter Ace Churn Risk = High.
  • Lead Type = Seller → filter Ace Opportunity = Active Seller or Likely Seller, or sort by Ace Seller Tier.
  • Commission-weighted priority (Ace Trove) → sort by Ace Expected GCI descending.

Field-by-field details

Ace Win Score (free)

A 0–100 number that means what it says: a contact at 30 has roughly a 30% chance of converting to a closed deal. It is produced by a machine-learning model trained on real engagement and deal outcomes, and passed through a calibration layer that is re-fit against labeled results on a schedule — so the probability stays honest as your market shifts. Read the full training-and-calibration story in How Ace's predictive lead scores work.

Ace Churn Risk (free)

Answers a different question than Win Score: not "will they convert?" but "is this engaged contact about to go cold?" A dedicated churn model watches engagement decay — slowing replies, lengthening inbound gaps — and classifies each engaged contact Low, Medium, or High. High-churn-risk contacts with high Win Scores are the most valuable saves in your database.

Ace Expected GCI (est.) — Ace Trove

The contact's calibrated win probability multiplied by your account's real median commission per closed deal, computed from your own closed-deal history in the Follow Up Ace data warehouse. Always an estimate, and labeled that way. When your account doesn't yet have enough closed-deal history, an industry-standard fallback is used until your own economics accumulate.

Ace Opportunity — Ace Trove

One dropdown that fuses the buyer, seller, and at-risk signals into the recommended play: At Risk (save them), Active Buyer (show inventory), Active Seller (listing conversation), Likely Seller (home-value conversation), or Nurture (keep warm).

Ace Seller Tier — Ace Trove

The output of the nightly Seller Radar scan: a propensity-to-list tier built from ownership tenure, estimated equity (always labeled "est." — modeled, not lien data), local price appreciation, area signals, and the seller signals your agents already recorded in FUB. The tier rolls out nightly as contacts are enriched; the 0–100 score and the evidence behind it live in the Seller Radar dashboard.

Ace Last Analyzed — Ace Trove

A simple freshness stamp: the date of the most recent AI analysis for the contact. If a Smart List result surprises you, check this field first.

How and when the fields update

Two cadences keep the fields current:

  • Real time: when a Follow Up Boss webhook fires on a contact (call, text, email, note, stage change…), Ace recomputes and diff-syncs that contact's fields immediately.
  • Nightly: a scheduled sync ferries the latest predictive-model scores onto every scored contact and updates any field whose value changed.

Writes are deduplicated (unchanged values are never re-written) and loop-safe, so Ace's own field updates never re-trigger analysis.

The fields are the export — the experience is inside Ace

These six fields exist so the rest of your stack — Smart Lists, action plans, reporting — can use the scores. But they're the mirror, not the source. The same model suite runs the experience inside Ace:

  • In the embedded assistant, opening a contact starts on a launchpad built from the model's read — headline, signals, and quick actions keyed to Win Score, Churn Risk, Opportunity, and Seller intent — and the What's Next panel drafts suggestions to match.
  • In the embed Intelligence dashboard, every contact row carries the same chips, plus a "Save first" list of engaged contacts the model flags as most likely to go cold.
  • In the admin Command Center, the FUB Custom Field Sync card shows exactly this six-field schema and which of them your plan syncs.

Practical upshot: even before you build a single Smart List, the scores are already working for every agent who opens a contact.

Frequently asked questions

  • Why did my Ace Score / Ace Tier field disappear?

    The June 2026 consolidation retired the legacy heuristic fields and removed them from FUB. Their signals still exist — they power the models and dashboards. Rebuild Smart Lists on Ace Win Score (sort descending) and Ace Churn Risk (filter = High).

  • What does a Win Score of 40 mean, exactly?

    Roughly a 40% probability of converting to a closed deal. Because the score is calibrated against real outcomes, a batch of 40-scored contacts should close at about that rate over time — that's what makes it a planning number, not a vanity metric.

  • Is Expected GCI guaranteed revenue?

    No — it's an estimate, always labeled (est.). It's the win probability times your account's real median commission per closed deal, and it exists so you can rank follow-up by dollars at stake rather than raw probability.

  • Which fields do free accounts get?

    Ace Win Score and Ace Churn Risk are written free on every connected account. Expected GCI (est.), Opportunity, Seller Tier, and Last Analyzed require the Ace Trove add-on.

  • Does the 0–100 Seller Score appear as a FUB field?

    No. Only the Ace Seller Tier is a FUB custom field. The numeric seller score and its evidence trail live in the Seller Radar dashboard, where they come with the context needed to read them correctly.

  • Ace is asking me to accept updated terms — is that related?

    It's part of the same July 2026 product update: the legal terms were revised, so every user is asked once to review and accept the current version before continuing. It takes one click and doesn't touch your data or fields — see the updated-terms explainer.

See the fields on your own database

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