Ace AI
Ace AI
Part of The Complete Guide to AI for Real Estate in 2026
Ace Pro voice chat uses ElevenLabs WebRTC for natural, real-time CRM conversations while driving. Read-only operations for safety, 1-3 sentence responses, and instant access to contact details, schedules, and market data.
Ace Pro voice uses ElevenLabs WebRTC technology for real-time, natural-sounding voice conversation. You speak to the AI in plain English and it responds within seconds with information from your Follow Up Boss account. The voice is not robotic text-to-speech — ElevenLabs produces human-quality audio that sounds like you are talking to a real assistant. Voice chat works through the Ace interface and requires an Ace Pro subscription ($55/month). No separate ElevenLabs account is needed.
The voice system is specifically designed for agents who spend hours daily in the car between showings, listing appointments, and client meetings. All CRM operations through voice are read-only — you can look up contact details, check your schedule, review lead scores, and get market data, but the AI will not modify your database through voice commands. This prevents accidental changes when you are distracted by traffic. If you ask voice to 'update Sarah's stage to Under Contract,' it will inform you that write operations require the text interface for safety.
Voice responses are kept deliberately brief — 1 to 3 sentences maximum. When you are driving, you cannot process a 200-word paragraph. Ask 'what is John Martinez's engagement score?' and you get 'John Martinez has an engagement score of 78, classified as High tier. His behavior profile is Active Seeker with an Immediate urgency indicator.' Concise, actionable, and digestible at highway speed. If you need more detail, you can ask follow-up questions and the AI will provide additional information in the same brief format.
The most popular voice use cases are pre-meeting preparation and on-the-go CRM queries. Before a showing: 'Tell me about the buyers I am meeting at 2 PM — their price range, what they have looked at, and their engagement score.' Between appointments: 'Do I have any new leads that came in today?' After a showing: 'Remind me to follow up with the Johnsons tomorrow about the Oak Street property' — though this creates a mental note since task creation requires the text interface. Market conversations: 'What are current 30-year mortgage rates?' pulls Federal Reserve data instantly for client conversations.
Voice chat works on mobile browsers with WebRTC support, which includes Safari on iOS and Chrome on Android. The system handles network transitions (switching between Wi-Fi and cellular) gracefully, reconnecting automatically if the connection drops briefly. For the best experience on mobile, use the Ace web interface rather than trying to access it through a third-party app. Browser microphone permission is required on first use — the system will prompt you to grant access.
No. Voice chat is for querying your CRM data, not for communicating with contacts. It cannot place phone calls, send texts, or send emails. It reads information from Follow Up Boss and provides verbal responses to you. All outbound communication to contacts happens through the text interface with human review.
Voice chat requires Ace Pro at $55/month. The free tier (15 messages/day) and Ace tier ($25/month) are text-only. Voice is bundled with the full Pro feature set including MCP tools, Federal Reserve data, and ACE Intelligence.
Voice audio is processed in real time through ElevenLabs WebRTC and is not stored or recorded. The conversation content (what you asked and what the AI responded) follows the same privacy policy as text chat — it is used for the active session only and is not used to train AI models. No voice recordings are retained after the session ends.
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